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Have you been having some issues with errors in Silverlight since the last Silverlight upgrade in May? Well, so have we! Some parts and pieces of our PowerPack add-ons are built in Silverlight, which is how we came across this issue.


PowerPhoto users specifically have been reporting that they were seeing the below error when trying to load a picture on their CRM records:

PowerPhoto and Silverlight issue - error

The PowerPhoto error stems from an issue that was introduced in the latest version of Silverlight. To rectify this issue, please follow the steps below. Note that this does need to be done on each machine that is experiencing the issue.

1.      Navigate to http://www.microsoft.com/en-us/download/details.aspx?id=36946

silverlight issue image 2

2.      Download the file called 20125.00runtimeSilverlight_Developer_x64.exe (for 64 bit Silverlight installations) OR 20125.00runtimeSilverlight_Developer.exe and click Next.

solving the powerphoto and silverlight issue

3.      When prompted, click Run.

4.      Click on Install Now, and wait for the program to install.

5.      For the changes to take effect, please restart your computer.

Downloading the developer Silverlight above will resolve the error in PowerPhoto, and could resolve some other Silverlight issues you’ve been experiencing as well.

Happy CRM’ing!

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.