Recently we ran across a unique error when searching via Quick Find and we thought we’d share the resolution. (You can find out more about optimizing this area in our previous blog on optimizing CRM 2011 quick find queries.)
When using the quick find search on any entity, there is a setting in the system settings area of CRM to allow or not allow search results of more than 10,000+ records. In this case, we were searching for cases based on an account number. Because this account had over 10,000 cases associated to it, the search would not retrieve any results and presented a vague error message that did not specify the issue.
The resolution is to change the System Settings to allow for search results of 10,000+ records.
This is how to do it:
- Go to Settings/Administration/System Settings
- On the General Tab, select NO for Enable Quick Find record limits. Click Ok to save this setting.
A straightforward fix, once the source of the error was understood.
As always, happy CRM’ing!