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If you are subscribed to a PowerPack add-on and you need to update the credit card that is being charged for your subscription, there are just a few easy steps you need to follow. This process may look a little different depending if you are running CRM 2013, 2015 or 2016 – please find the directions below for each version.

addons

In CRM 2013, 2015, 2106:

  1. Login to your CRM, navigate to Settings > Solutions > double click on the name of the add-on you’re subscribed to. If you are subscribed to multiple PowerPack add-ons, you only need to update the credit card information in one of the configuration screens. The information will then automatically be pulled into the other add-ons.

update credit card_img1

  1. Once the configuration screen opens, scroll down a little ways until you see the credit card information. Please enter your credit card information and billing address in the appropriate fields, and click on Submit. Once you submit your information, your credit card information will be encrypted and securely sent off to the payment gateway.

update credit card_img2

In CRM 2011:

  1. Log in to your CRM, navigate to Settings > Customizations > Solutions and double click on the name of the add-on you’re subscribed to. If you are subscribed to multiple PowerPack add-ons, you only need to update the credit card information in one of the configuration screens. The information will automatically be pulled over to the other add-ons.

    update CC info for powerpack subscription

  2. Once the configuration screen opens, scroll down a little ways until you see the credit card information. Please enter your credit card information and billing address in the appropriate fields, and click on Submit. Once you submit your information, your credit card information will be encrypted and securely sent off to the payment gateway.

    Update PowerPack subscription

Your credit card has now been successfully updated for your PowerPack subscription! The card will be charged on the first of the month, every month, for as long as you are subscribed. If you have questions, or need assistance, please contact powerpackpro@powerobjects.com.

What’s that? You don’t have any PowerPack add-ons? Did you know you can download a free thirty-day trial of any of them? Download and try one or two and see what you think.

Happy CRM’ing!

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JoeCRM

Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.