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At PowerObjects we are always trying to make the Microsoft Dynamics CRM user experience the best it can be. We recently encountered an issue with the Outlook Reading Pane displaying all the tabs on the form even though we had written java script to show and hide these tabs on the form. So without further ado, let’s explore how to hide tabs in reading pane for Dynamics CRM Outlook client.


The reason behind this is that the java script can’t be fired on the Outlook reading pane. As you can see in the screenshot below, all of the tabs are displayed in the Outlook Reading Pane.

Hide Tabs in Reading Pane for Dynamics CRM Outlook

To resolve the issue, the first thing we need to do is modify the tab properties that are displayed on the form. You can do this by going into the Customizations and modify the form for the Opportunities. Once you have the properties of the tab open, uncheck the option to display the tab by default. In our example, I have unchecked this option for all tabs except for the General and the Activities and Notes.

Outlook Reading Pane

The next step is to make sure your java script will display the correct tabs when the appropriate value is selected from the option set. Below is an example of that code.

Now when you open the Opportunities entity from the Microsoft Dynamics Outlook client we are only displaying the General Information and the Activites and Notes tabs in the Outlook Read Pane.

Hope this helps you make the Microsoft Dynamics CRM user experience the best it can be.

Happy CRM’ing!

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Joe CRM is a CRM superhero who runs on pure Microsoft Dynamics CRM adrenaline. As the face of PowerObjects, Joe CRM’s mission is to reveal innovative ways to use Dynamics CRM and bring the application to more businesses and organizations around the world.