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We recently ran into an issue where the CRM 2011 help menu would display the error Internet Explorer cannot display the page, once we configured IFD.

crm2011

This is a known issue by Microsoft and they will be releasing a fix in an upcoming rollup.


The workaround below is what we used to resolve the issue:

Resolution:

* please perform the database backup and perform the steps below:

Use MSCRM_CONFIG

select helpserverurl from configsettings

Use MSCRM_CONFIG
Update configsettings
Set helpserverurl = ”

IISRESET

Happy CRM’ing

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Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.