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CRM 2011 Help Menu Unavailable when you configure IFD

Post Author: Joe D365 | May 20th, 2011

We recently ran into an issue where the CRM 2011 help menu would display the error Internet Explorer cannot display the page, once we configured IFD.

This is a known issue by Microsoft and they will be releasing a fix in an upcoming rollup.


The workaround below is what we used to resolve the issue:

Resolution:

* please perform the database backup and perform the steps below:

Use MSCRM_CONFIG

select helpserverurl from configsettings

Use MSCRM_CONFIG
Update configsettings
Set helpserverurl = ''

IISRESET

Happy CRM'ing

Joe CRM
By Joe D365
Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.

5 comments on “CRM 2011 Help Menu Unavailable when you configure IFD”

  1. Can you confirm that this is a rollup 1 system you are having this problem on? They were supposed to have fixed this is Rollup 1 I heard.

  4. Very helpful post; thank you. Fixed our problem. We have CRM 2011 on prem with IFD and Update Rollup 3. Help files were not displaying at all. I deleted the data in the field suggested above and it fixed my problem completely.

    - Bravo!

  5. I just loaded CRM 2011 IFD and updated with Update Rollup 6 and still experienced the help page issue. The database was, indeed, hardcoded to the internal servername. I updated to '' as in the fix above (that's two single quotes). Thanks!

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