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This is post 1 of a series of blog posts we’ll be writing about crm 2011. We decided to start with the crm 2011 email router as I’m a big fan of the email router. It rocks.


For a high level over view of configuration options and commonly used scenarios for the email router, please refer to the blog link below. All of it still applies in crm 2011:


So what’s new with the crm 2011 email router?

  • Installation:

    The installation is very smooth and just like before you can select the email router and/or rule deployment wizard.

    There are a few more pre-requites that are installed automatically such as the windows live id sign-in assistant.
    email router

  • What’s new:

    The interface has been cleaned up a bit and appears more user-friendly:

    email router

    Exchange configuration appears to be streamlined – select which version of exchange that connection will be made to:
    email router

  • Publishing and testing appear to be just like the previous email router.
  • The email router uses dot net 4.0 instead of the previous email router that uses dot.net 3.0. This means that a small, but highly frustrating issue of having a malformed subject line which would often cause emails to be flagged as spam is now FIXED J

    Message sent from email router 2011:

    X-ASG-Orig-Subj: test CRM:0001001

    Subject: test CRM:0001001
    ß Sweet — subject line does not have html…..nice

    Content-Type: text/html; charset=utf-8

    Message sent from email router crm 4:

    Date: 20 Sep 2010 14:58:12 -0500
    Subject: =?us-ascii?Q?test crm 4?=
    ßemail form crm 4 email router breaks RFC
    Content-Type: text/html; charset=utf-8
    Content-Transfer-Encoding: base64

However, there are a couple items to watch out for, at least in the beta install. Below are some of the minor bugs we have encountered with the beta release:

  • PrivUsersGroup – The beta release has a minor security bug. If you enter credentials to access your crm, you will need to add that user to the ‘PrivUsersGroup’. If this is missing, this message is displayed when you try to test the email router.
    “Outgoing Status: Failure – An error occurred while checking the connection to the Microsoft Dynamics CRM server xxxxx. The Microsoft Dynamics CRM account whose credentials are specified in the Deployments tab has insufficient permissions. Please select an account that is a member of the PrivUserGroup security group and try again.”

We’ll be updating this blog if we encounter any new issues.

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