718 Washington Ave. N. Suite #101
Minneapolis, MN 55401
View map and all Locations

Send us a message

We often get asked if the Outlook CRM 4 client works OK with Terminal services. The official answer is yes. Our answer is yes, but there can be minor issues. Below are some of the tips and trips we have learned in running the Outlook CRM Client in a Terminal Services Environment.

  1. Install the Outlook CRM client and latest update rollup in terminal services.
  2. Don’t enable auto patch for the end users as the terminal services administrator should be rolling out updates.
  3. Some potential issues are described here in KB950100
  4. To remove the ‘configure’ option from certain users (in case where not outlook users will be crm users) use these registry keys:
    HKCUSoftwareMicrosoftOfficeOutlookAddinscrmaddin.AddinLoadBehavior DWORD 2
    HKCUSoftwareMicrosoftOfficeExcelAddinscrmexceladdin.AddinLoadBehavior DWORD 2
  5. What memory consumption on the terminal services closely. If memory usage is very high, add this registry key stated in KB956527
  6. If terminal services is setup in a farm with multiple boxes, don’t round-robbin the users logging in. Setting up affinity so users login to the same box.
  7. If the outlook crm client becomes slow or glitches happen, recreate the user’s profile. This is the fastest way of getting a user back on.

Good luck with Terminal Services. Lets us know if you have any questions.


Welcome to the #1 Dynamics CRM Partner in the World

Proud winner of the 2015 Microsoft Partner of the Year for Cloud Customer Relationship Management, PowerObjects is the preferred partner for implementing, supporting, and growing CRM solutions. Through unparalleled offerings of service, support, education, and add-ons, PowerObjects can help tailor custom solutions for your business.

How Can We Help You Today?

Avatar for Joe D365

Joe D365

Joe D365 is a Microsoft Dynamics 365 superhero who runs on pure Dynamics adrenaline. As the face of PowerObjects, Joe D365’s mission is to reveal innovative ways to use Dynamics 365 and bring the application to more businesses and organizations around the world.